Frequently Asked Questions
Q: How do I know if my home needs repairs?
A: You may have noticed the tell-tale signs like misaligned or sticking doors or cracks in the drywall, tile, or bricks. Schedule a free evaluation with us to you know for sure if you need a repair.
Q: How long do repairs take?
A: Repairs can take one to five days but we can typically repair most homes within two days.
Q: Do I need to be home for the repairs?
A: The only time we will need access to your home is during the leveling process which is towards the end of the entire repair process.
Q: What forms of payment do you accept?
A: We currently accept cash, checks, Visa™, MasterCard™, and Discover™. We require 50% of the bill due at the start of our work, and we receive the remainder of what’s due upon the project completion.
Q: How long is the warranty valid?
A: We offer a lifetime warranty with unlimited transfers to new owners. Just call us when you become the new owner and we will transfer the warranty to you. Our warranty follows the home, not the homeowner.
Q: What about an engineer’s report?
A: We offer an optional independent third-party engineer report to all homeowners. You are also welcome to hire your own licensed structural engineer. We will work directly with them to correct your foundation problem.
Q: How long does a foundation repair last?
A: After we level your home, there will be no movement in the repaired areas.
Q: What about my landscaping?
A: We carefully remove all shrubs and small plants and make sure they stay watered during the repair process. Additionally, we cover the grass with tarps or plywood to protect areas where we don’t dig. If tunneling is necessary, we will cover the holes at night to keep pets and children safe. We take every effort to leave your home clean and beautiful, and we replant all plants and shrubs. However, some shrubs do not fare well to transplants and may need replacement at a later date.
Q: What happens to the extra dirt?
A: We will replace and soak in the dirt we removed to install the piers. Our workers use any extra dirt to re-grade or fill in low spots in the yard.
Q: Are gutters & downspout diverters necessary?
A: While gutters are very helpful in keeping water away from your foundation, they are not completely necessary if you do not already have them. We make sure you have proper drainage and will use some of the extra dirt to make sure all water moves away from your foundation. If you already have gutters we recommend that you install diverters to direct all water at least three feet away from the foundation.
If you have any unanswered questions feel free to call or email us at any time. We are happy to explain the entire process to you, and we assure you that we will take care of you and your family.
Contact our foundation repair company today and let us answer any questions you have about our repair services. We work on homes and businesses in Frisco, Texas and the Dallas-Fort Worth metropolitan area, along with the surrounding towns and cities.